Imprint & Privacy Policy

Responsible for the contents acc. § 55 II RStV:
Carola Krauss

Supervisory authority:
District Headquarters Reutte
Obermarkt 7
6600 Reutte

 

Technical support and development
Michael Rimbach

Information on online dispute resolution pursuant to Art. 14 para 1 ODR-VO:
The EU Commission is expected to provide an Internet platform for the online settlement of disputes (so-called “OS platform”) from 15 February 2016 onwards. The OS platform can serve as a point of entry for the out-of-court settlement of disputes arising from online purchase contracts or service contracts. The OS platform will be available at the following external link.
http://ec.europa.eu/consumers/odr

Disclaimer of liability

Content The author reserves the right not to be responsible for the topicality, correctness, completeness or quality of the information provided. Liability claims against the author, which relate to damages of material or ideal kind, caused by the use or non-use of the presented information or by the use of incorrect or incomplete information, are in principle excluded, as long as the author has no demonstrable intentional or grossly negligent Fault is present. All offers are non-binding. The author expressly reserves the right to change, amend, or delete parts of the pages or the entire offer without prior notice, or to terminate the publication temporarily or permanently.

References and links

We have placed links to other interesting sites on our website. We would like to emphasize that we have no influence on the design of linking links and the contents of the linked pages and hereby dissociate ourselves expressly from all contents of all linked pages and make their own Content is not your own.

 

DATA PROTECTION

 Basics

This data protection declaration applies to all persons who use the services of Gästehaus Alpina, Seestrasse 23, AT-6673 Grän, hereinafter referred to as Alpina Appartements. We are thus informing you about the type, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and strive to strictly comply with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (GDPR), DSG and TKG 2003). All your personal data will be processed on this basis.

Responsible for data processing is Alpina Appartements, Seestrasse 23, AT-6673 Grän, contact person Mrs. Carola Krauss.

 

2. Information obligations (Articles 13 and 14 GDPR)

Your personal data, that is- Your master data (surname, first name, address, e-mail address, telephone and fax number, date of birth, customer number) as well as language and license plate number,- the data in the travel documents presented (passport number, passport data, date of birth, issuing authority, term, nationality) and ID cards (identity card, driving license etc. including issuing authority and term),- the data on the type of payment and in connection with payments, in particular with EC cards, credit cards and bank cards,- the length of stay you have requested, as well as destinations, hotels, contact persons, conditions, special services, health data, frequent flyer number, personal preferences that you share with us and associated with the stay- special categories of data such as health data and data on special needs and marriage/partnership,are required for our services. This also includes bookings of travel, tourist guides, gastronomy, rental vehicles, transfers, registration processes, insurance, events, tours, accreditations, vouchers including customer systems, billing and their verification (B2B, B2C, FIT), ticket bookings. This data is therefore stored and processed by us for these purposes and, if necessary, passed on to third parties with whom we work to provide the most effective and best possible service for our customers – service providers in third countries can also do this as processors, software and agency service providers belong –, transmitted. We do not use profiling or automated decisions.The legal bases for these data processing processes are- the fulfilment of our pre-contractual and contractual obligations towards you,- your contents,- Legal, contractual or other legal obligations on our part (e.g., documentation rights and obligations under accounting, tax and customs law, contracts, reporting, legal disputes- § 96 TKG and- our legitimate interests (e.g., improving our customer service, also in the area of ​​direct advertising or protecting our own legal interests).The duration of storage is based on the duration of our business relationship, the consent you have given, and the statutory retention requirements and legal obligations that apply to us. We emphasize that in the case of regular cooperation for our best possible customer service, we strive to know your customer requests that have already been sent to us so well that we can continuously and permanently satisfy you.    

3. Our websites

When you visit our website, your access data is automatically collected and saved. This access data can include, in particular, the page accessed, the files viewed, date and time of access, the user’s IP address, data from the accessing computer, in particular the browser and operating system, as well as the amount of data and the notification of successful access. This access data is used by us for internal statistical purposes, to ensure the security of our offer and to optimize the offer. If an illegal act is suspected, the access data will be evaluated to preserve evidence.By entering your personal data in one of our contact forms, you agree to the transmission, storage and processing by us for the duration of the support of this specific request. This applies in particular to your inquiries via the contact form, chat and e-mails that you send us. We need this data to process your request and, in these cases, also store your IP address for the purpose of preserving evidence. The storage takes place as long as this is necessary for the support of any additional or subsequently asked questions by you or us.Your account data will only be transmitted via an encrypted internet connection (https). We assume no liability for the loss of data or third-party access to your data if we have complied with the security measures required according to the state of the art.The legal basis for this data processing is your consent, our pre-contractual and contractual obligations towards you, our legitimate interests and legal obligations of all kinds and § 96 TKG. 

4. Newsletters

In principle, we do NOT send out any newsletters, but we are happy to send personal wishes for Christmas and birthdays. You are free to expressly prohibit us from doing so. A short e-mail asking you to delete your e-mail address from our mailing list is sufficient for this.The content of our website has been carefully prepared and checked several times, but we assume no liability for the topicality, correctness and completeness of the information provided. Claims for damages due to the use or non-use of the information or the use of incorrect or incomplete information are excluded. All offers are non-binding. We reserve the right to change, supplement or delete the offer or parts thereof or to temporarily or permanently discontinue the publication of the website without prior notice.The content and programming of our website are protected by copyright and ancillary copyright. Any duplication – even in part – and public reproduction, in particular the copying of texts, graphics and photos, is prohibited without our prior written consent. 

5. Transfer to Third Parties / Obligations of Processors

We may process your personal data- within the company Alpina Appartements, Seestrasse 23, AT-6673 Grän, taking into account the permitted purposes,- to processors (e.g., for our electronic advertising in the form of newsletters) and to third parties who must be involved in providing the services you require, all of whom have committed to us to comply with the applicable data protection standards,may also be transmitted outside the EU. If compliance with European data protection standards is not possible – for example because standard contractual clauses, adequacy decisions or certifications are not guaranteed in the specific case – we will inform you in good time and also obtain the necessary consent from you. For more information, please contact us at  info@alpina-haldensee.com  

6. CultBooking online booking system

Type and purpose of processing:For the purpose of making bookings as easy and quick as possible, we use the CultBooking booking system for online booking. The provider is Cultuzz Digital Media GmbH, Gneisenaustr. 66, 10961 Berlin. On our booking pages, a booking mask provided by CultBooking is integrated directly into our website via a secure connection (SSL encryption).In order to be able to display the booking function, your browser must establish a connection to the servers of Cultuzz Digital Media GmbH. In doing so, the provider gains knowledge of your IP address. As the operator of this site, we have no knowledge of the content of the transmitted data, nor do we have any influence on whether it may be stored by Cultuzz Digital Media GmbH for statistical purposes.If you also use the online booking option, the information you provide voluntarily will also be stored and processed on the servers of Cultuzz Digital Media GmbH.Further information on cultbooking can be found at  http://www.cultuzz.de/unternehmen/kontakt-impressum-agb.html

Legal basis:The booking system is provided for the purpose of completing a booking as simply and quickly as possible and thus on the basis of a legitimate interest (Article 6 (1) (f) GDPR).The processing of the data required for the conclusion of the contract is based on Article 6 (1) (b) GDPR.

Recipient:Recipients of the data may be processors.

Storage duration:We store the data transmitted as part of an online booking in our systems until the statutory retention periods have expired. These are generally 6 or 10 years for reasons of proper accounting and tax law requirements.Provision prescribed or required:The provision of your personal data is voluntary. Without providing your personal data, we cannot grant you access to the content and services we offer. 

7. Rating portals Customer Alliance, Holidaycheck, Tripadvisor

Type and purpose of processing:As part of our quality management, we include the Customer Alliance rating tool on our website so that our guests can rate our services. Provider is the CA Customer Alliance GmbH, Ullsteinstr. 130, Tower B, 12109 Berlin.In order to display the rating tool correctly and to be able to show you an always up-to-date rating overview, your browser must establish a connection to the servers of CA Customer Alliance GmbH. In doing so, the provider gains knowledge of your IP address.If you submit your own evaluation of our service on the CA Customer Alliance GmbH website, the information you provide voluntarily (e.g., name, age, evaluation text) will also be stored and processed on the servers of CA Customer Alliance GmbH.The CA Customer Alliance GmbH has committed itself to handling your transmitted data in accordance with data protection regulations. It takes all organizational and technical measures to protect your data. Further information on how CA Customer Alliance GmbH handles personal data can be found at  https://www.customer-alliance.com/de/datenschutzbedingungen https://www.holidaycheck.at/haftungsausschluss https://tripadvisor.mediaroom.com/at-privacy-policy 

Legal basis:The evaluation overview is provided for the purpose of presenting the evaluations given for our house and to be able to offer the possibility of writing an evaluation. This represents a legitimate interest within the meaning of Article 6 (1) (f) GDPR.

Recipient:Recipients of the data may be processors.

Storage duration:The data provided as part of an evaluation will not be deleted.You can find information on the storage duration of the data transmitted simply by calling up the website in the data protection declaration of the respective portal.Provision prescribed or required:The transmission of the IP address to display the evaluation tool is technically necessary, but not required by law or contract. Without the IP address, however, the service and functionality cannot be guaranteed. In addition, individual services may not be available or may be restricted.The provision of your personal data in the course of a submitted evaluation is voluntary.SSL encryptionIn order to protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) via HTTPS.   

8. Cookies and Tracking Services

We use cookies, which are small pieces of text used to store information in web browsers. Cookies are recognized the next time you visit our website and make a significant contribution to speeding up loading processes and making it easier for you to use our offers. Your information recognized and stored by cookies is used to identify you, but also to analyze your user behavior. They are stored on the server of the respective provider who, as the processor, has committed to us to comply with the applicable data protection standards.After you have visited our website, cookies remain stored on your end device unless you refuse them from the outset or you do not actively delete cookies. The active deactivation of cookies can impair the functionality of our website for you. You can also prevent the storage of cookies by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all the functions of our website.You can also prevent the data generated by the cookie and related to your use of the website (including your IP address) being forwarded to Google and the processing of this data by Google by using the browser available on the google.com website. Download and install the plugin. However, the plug-in is only available for certain browser programs.We also use third-party content on our website in order to make our website as informative and convenient as possible for you. These include, for example, Google Maps, RSS feeds or Youtube. These third-party providers receive your IP address for technical reasons. We have no influence on the use of this data by the third-party provider. In this regard, we refer to the data protection declarations of the respective providers.We use Google Analytics, a web analysis service provided by Google Inc. 1600, Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies. The information generated by the cookie about your user behavior is usually sent to transferred to a Google server in the USA and stored there. Your IP address will be shortened beforehand within the European Union and thus made anonymous or at least pseudonymised. Only in exceptional cases will the full IP address be sent to a Google server in the USA and there shortened.Google uses this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. In this context, please also note the data protection declaration of Google, in particular the information available under the following two links:

•Mozilla Firefox:  https://support.mozilla.org/de/kb/cookies-loeschen-daten-von-websites-entfernen

• Internet Explorer:  https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies

• Google Chrome:  https://support.google.com/accounts/answer/61416?hl=de

• Opera:  http://www.opera.com/de/help

• Safari:  https://support.apple.com/kb/PH17191?locale=de_DE&viewlocale=de_DE 

We use Facebook social plug-ins from the Facebook social network, operated by the companies Facebook Ireland Limited, 4 Grand Canal Square Dublin 2, Ireland, and Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94303, USA. These plug-ins are buttons that Facebook uses to measure who visits our website. If the visitor is registered as a user on Facebook and logged in at the same time, further information will also be stored by Facebook. For technical reasons, Facebook receives your IP address. We have no influence on the use of this data by Facebook. In this regard, we refer to the data protection declarations of Facebook, in particular the information available under the following link:- https://www.facebook.com/help/568137493302217There you will also find information on how to block Facebook social plug-ins with your browser. 

9. Rights of data subjects / objection / contact

You can request information about your personal data stored by us at any time free of charge. As the person concerned, you also have the right to object, information, deletion, correction, restriction and transfer of your personal data. Since we process the data on the basis of our legitimate interests, you have the right to object if you have reasons that arise from your particular situation that speak against this processing. Since we (also) process the data for direct advertising, you can object to this processing for direct advertising purposes at any time. You can revoke a data protection consent that you have given us at any time. The revocation does not affect the legality of the processing that has taken place up to that point. A revocation means that we will no longer process your data for the above-mentioned purposes from this point in time. For a revocation and more detailed information on your rights as a data subject, please contact us at info@alpina-haldensee.com . We’re here to help. The Austrian Data Protection Authority (DSB), Barichgasse 40-42, 1030 Vienna, is the supervisory authority responsible for complaints. 

10. Miscellaneous

We have implemented organizational and technical protective measures, which we continuously evaluate and adapt if necessary, in order to protect your personal data that we have stored and processed.We reserve the right to change this data protection declaration at any time and to adapt it to new developments. The new version applies as soon as it is made available on our website. The current version of the data protection declaration can be called up at any time on the website at www.alpina-haldensee.com  in the imprint.

 

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